Shipping Policy
Last Updated: 19 September, 2026
At Auxira, we aim to make the delivery process simple, transparent, and dependable from the moment you place your order until it reaches your address. This Shipping Policy explains our processing schedule, delivery estimates, shipping charges, tracking procedures, and how shipping-related issues are handled.
Processing Your Order
Once an order has been successfully placed, please allow 1–3 business days for our team to prepare it for shipment.
Processing includes confirming the order, preparing the items, packaging the shipment, and arranging its handoff to our delivery partner.
Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will begin processing on the next available business day.
Estimated Delivery Schedule
After your package has been dispatched, the typical transit time is 4–7 business days.
The estimated total time between placing your order and receiving your package is approximately 5–10 business days.
Delivery Time Summary
- Processing Time: 1–3 business days
- Transit Time: 4–7 business days
- Estimated Total Delivery Time: 5–10 business days
Delivery estimates are provided as a general timeframe and may occasionally be affected by carrier delays, weather conditions, holidays, increased shipping volume, or other circumstances outside our control.
Shipping Fee
Auxira charges a flat shipping fee of $5.00 USD per order.
The shipping charge will be clearly displayed during checkout before you complete your purchase.
Shipping Fee Details
- Standard shipping costs $5.00 per order.
- Shipping fees are generally non-refundable once an order has been dispatched.
- Any promotional free or discounted shipping offers will be displayed on our website or during checkout when available.
Order Cut-Off Time
Our daily order cut-off time is 5:00 PM (GMT-05:00), New York Time.
Orders submitted before the daily cut-off will enter our regular processing schedule as soon as possible.
Orders placed after 5:00 PM will be treated as received on the following business day for processing purposes.
Business Time Zone
All order processing and shipping schedules are based on:
(GMT-05:00) New York Time
Our cut-off time, processing schedule, and other time-sensitive shipping information are calculated according to this time zone.
Delivery Partner
Auxira ships customer orders exclusively through USPS (United States Postal Service).
Once your package has been prepared and handed over for shipment, USPS will be responsible for transporting and delivering it to the shipping address provided with your order.
Available USPS tracking details will be provided after your shipment has been dispatched.
Shipping Destinations
Auxira currently provides shipping to eligible addresses within the United States only.
International shipping is not currently available.
If our shipping coverage changes in the future, the available destinations and applicable options will be reflected on our website or during checkout.
Making Changes to an Order
If you need to make a correction or adjustment after placing your order, please contact our customer support team as soon as possible.
Depending on the current status of your order, we may be able to assist with certain changes before fulfillment begins.
Once an order has entered the fulfillment or shipping process, we cannot guarantee that modifications can be made.
Correcting a Delivery Address
Customers should carefully review their shipping address before completing checkout.
If you notice an error after placing your order, please contact Auxira immediately. We will make reasonable efforts to correct the address if the package has not yet been shipped.
Once an order has been dispatched, we may no longer be able to modify or redirect its delivery address.
Shipment Tracking
After your order has been shipped, tracking information will be sent to the email address associated with your purchase.
Your shipping confirmation may include:
- USPS tracking number
- Shipment status information
- A tracking link, when available
Please allow up to 48 hours after receiving your tracking information for shipment activity to appear or update within the USPS tracking system.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
Incorrect street addresses, missing apartment or unit numbers, inaccurate ZIP codes, or other incomplete information may cause delays, failed deliveries, or returned packages.
If an order is returned because of incorrect or incomplete information provided during checkout, additional shipping charges may apply if the package needs to be shipped again.
Auxira cannot be held responsible for packages delivered incorrectly as a result of inaccurate shipping information supplied by the customer.
Order Cancellation
If you wish to cancel an order, please contact our customer support team as soon as possible.
We may be able to approve a cancellation if the order has not yet entered fulfillment or been transferred to USPS.
Once an order has shipped, it can no longer be cancelled. Any eligible return after delivery will be handled according to our Returns & Refund Policy.
For an approved cancellation, the applicable refund will be issued to the original payment method used to place the order.
Packages Damaged During Transit
If your package or merchandise arrives damaged, please contact Auxira within 48 hours of delivery.
To help us review the issue, please provide:
- Your order information.
- A clear description of the damage.
- Photographs showing the damaged item.
- Photographs of the shipping package and packaging materials.
Please keep the original packaging until your request has been reviewed.
After evaluating the information provided, our support team will determine the appropriate resolution according to the circumstances and our applicable policies.
Sales Tax
Applicable sales taxes, where required by law, will be calculated based on your order and displayed during checkout.
You will have an opportunity to review the total purchase amount, including applicable taxes and shipping charges, before completing payment.
Unexpected Delivery Delays
While we work to keep orders within our estimated 5–10 business day total delivery window, certain circumstances may cause a shipment to take longer than expected.
Possible causes include:
- Severe weather conditions
- USPS network disruptions
- Public or federal holidays
- High seasonal shipping volumes
- Transportation interruptions
- Natural disasters
- Other circumstances outside our reasonable control
Estimated arrival dates are provided for guidance and should not be considered guaranteed delivery dates.
Lost or Missing Shipments
If USPS tracking indicates that your package has been delivered but you cannot locate it, we recommend first checking the shipping address associated with your order.
You should also check around your property, mailbox, secure delivery areas, and with household members or neighbors who may have accepted the package.
If the shipment still cannot be found, contact USPS for additional delivery information.
After completing these steps, you may contact Auxira Customer Support with your order and tracking details. We will review the available information and assist you with the appropriate next steps.
Contact Information
Business Name: Auxira
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday) (GMT-05:00)
Order Cut-Off Time: 5:00 PM (GMT-05:00)
Time Zone: (GMT-05:00) Eastern Standard Time (New York)
Business Phone: +1 (659) 225-9375
Business Mail: support@auxira.store
Business Address: 290 E Merritt Ave, Tulare California 93274, United States