Contact
Thank you for visiting Auxira. Our customer care team is available to assist with questions about our products, orders, shipping, returns, refunds, and other shopping-related concerns.
We want communication with us to be simple and convenient. If you need assistance, use the information below to get in touch with our team.
Customer Support
For customer service inquiries, please email us at:
If your inquiry relates to an existing order, including your order number in your message will help us locate your purchase and assist you more efficiently.
How We Can Help
You can contact our team for assistance with:
- Product questions
- Order information
- Shipping and delivery
- USPS tracking
- Address corrections
- Order cancellations
- Returns and exchanges
- Refund inquiries
- Damaged or incorrect items
- General customer service questions
For damaged, defective, or incorrect merchandise, please include photographs of the product and packaging along with your order details.
Support Hours
Our regular customer service hours are:
Monday – Friday: 9:00 AM – 5:00 PM
Time Zone: (GMT-05:00)
Messages submitted outside our normal operating hours will be reviewed during the next business day.
Order & Delivery Assistance
If you need help with an order that has already been placed, email us with your name, order number, and a short description of your request.
Auxira uses USPS (United States Postal Service) for deliveries. Once tracking becomes available, shipment information will be provided so you can follow the progress of your package.
For delivery-related questions, please have your order number and USPS tracking number available whenever possible.
Returns & Refund Assistance
If you would like to request a return, exchange, or refund, contact our customer support team before shipping any merchandise back.
Eligible returns are handled according to our Returns & Refund Policy. Once your request has been reviewed, our team will provide the appropriate instructions.
Please do not send merchandise to our business address unless you have been specifically instructed to do so by Auxira Customer Support.
Stay Connected
Follow Auxira on social media to discover new products, promotions, announcements, and updates from our store.
Connect with us on:
You can access our official profiles through the social media links provided on the Auxira website.
Contact Information
Business Name: Auxira
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday) (GMT-05:00)
Order Cut-Off Time: 5:00 PM (GMT-05:00)
Time Zone: (GMT-05:00) Eastern Standard Time (New York)
Business Phone: +1 (659) 225-9375
Business Mail: support@auxira.store
Business Address: 290 E Merritt Ave, Tulare California 93274, United States