Returns & Refund Policy
Last Updated: September 17, 2026
At Auxira, we want customers to feel confident about every purchase. We understand that an item may occasionally need to be returned because it is unsuitable, arrives damaged, or does not match what was ordered. This policy explains our return requirements, refund procedure, exchanges, associated costs, and the steps customers should follow when requesting a return.
1. Return Period
Eligible products may be returned within 20 business days from the date of delivery.
A return request should be submitted within this period. Products sent back outside the applicable return window may not qualify for a refund or exchange.
Return Policy Summary
- Return Window: 20 business days from delivery
- Refund Processing: Within 7 business days after return inspection and approval
- Exchanges: Available for qualifying products, subject to availability
- Restocking Fee: $0.15
- Defective Items: Eligible for return
- Non-Defective Items: Eligible when all return conditions are satisfied
2. Conditions for an Eligible Return
For a product to qualify for return, it should be sent back in a condition that allows us to properly inspect and process it.
Returned merchandise must:
- Be submitted for return within 20 business days of delivery.
- Be unused, unworn, and in its original condition.
- Include the original packaging and tags, where applicable.
- Include any accessories, components, manuals, or other materials originally supplied with the product.
- Be free from customer-caused damage, misuse, alteration, or improper handling.
Auxira may decline a return when the merchandise does not satisfy the conditions stated in this policy.
3. Products That Cannot Be Returned
Certain products may not qualify for return, including:
- Merchandise that has been used, worn, altered, or damaged after delivery.
- Products returned without essential original components or accessories.
- Items that show signs of misuse or improper care.
- Products specifically identified as final sale or non-returnable at the time of purchase.
Any product-specific return restriction will be communicated where applicable.
4. Damaged, Defective, or Incorrect Orders
If an item arrives damaged, has a manufacturing defect, or differs from the item you ordered, please notify Auxira within 48 hours of delivery.
When contacting us, please provide information that helps us review the problem, including:
- Your order number
- Name of the affected product
- A description of what went wrong
- Clear photographs showing the item and the issue
- Photographs of the packaging if the product was damaged during delivery
Once we have reviewed the information, we will determine an appropriate resolution. Depending on the circumstances, this may involve a replacement, exchange, or refund.
5. Returns for Personal Preference
You may request a return if you change your mind, select the wrong item, or otherwise decide that you no longer want the product, provided it continues to satisfy our return eligibility requirements.
For these returns:
- The merchandise must remain unused and in its original condition.
- The customer is responsible for applicable return shipping expenses.
- Original shipping charges are generally non-refundable.
- The applicable $0.15 restocking fee may be deducted from the refund.
- A refund will be processed only after the returned merchandise has been received, inspected, and approved.
6. Starting a Return
To help us process returns efficiently, please follow the procedure below.
Step 1 – Submit a Return Request
Contact Auxira Customer Support within the applicable 20-business-day return period and let us know that you would like to return an item.
Step 2 – Send Your Order Details
Include the following information with your request:
- Customer name
- Order number
- Product being returned
- Reason for requesting the return
If the product is defective, damaged, or incorrect, please also provide photographs showing the issue.
Step 3 – Wait for Return Instructions
Our support team will review your request. If your return is eligible, we will provide the instructions needed to send the product back, including the applicable return destination.
Please do not send merchandise to an address without first receiving the appropriate return instructions.
Step 4 – Prepare and Send the Return
Pack the merchandise carefully and securely, preferably using its original packaging.
Customers responsible for return shipping should use a reliable shipping service and retain their shipping receipt and tracking information.
Step 5 – Return Inspection
Once your return reaches us, the merchandise will be inspected to confirm that it meets the applicable return requirements.
After approval, we will proceed with the appropriate refund or exchange.
7. Return Shipping and Labels
Responsibility for return shipping depends on why the merchandise is being returned.
| Return Situation | Return Shipping Responsibility | Return Label |
|---|---|---|
| Change of mind | Customer | Customer arranges and pays for the return label |
| Customer ordered the wrong item | Customer | Customer arranges and pays for the return label |
| Item arrived damaged or defective | Auxira | Auxira may provide a prepaid return label when required |
| Auxira sent an incorrect item | Auxira | Auxira will arrange the applicable return shipping |
We strongly recommend retaining the return tracking number and proof of shipment until your return has been completed.
8. Restocking Fee
A $0.15 restocking fee applies to eligible returns where applicable.
The fee may be deducted from the amount refunded to your original payment method.
If a return is required because Auxira sent an incorrect item or because a confirmed defective or damaged product was received, the restocking fee will not be charged.
9. Refund Processing
After we receive and inspect an eligible returned item, we will notify you of the status of your return.
Approved refunds are processed within 7 business days following inspection and approval.
Refunds will generally be sent to the original payment method used when the order was placed.
Depending on the circumstances, the refunded amount may include the purchase price of the approved returned merchandise, less any applicable $0.15 restocking fee or other non-refundable charges.
Original shipping charges may be refunded when the return results from an error by Auxira or a verified damaged or defective item.
After we issue a refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account. Such processing times are controlled by the financial institution and are outside Auxira's direct control.
10. Exchanges
Auxira accepts exchange requests for eligible merchandise when the requested replacement is available.
Exchange requests must:
- Be made within 20 business days of delivery.
- Meet the same condition requirements applicable to returns.
- Receive approval from our support team before the original product is sent back.
Exchange availability depends on current inventory.
If the requested replacement is unavailable, our support team may provide available alternatives or process an eligible refund instead.
11. Order Cancellations
If you need to cancel an order, please contact us as quickly as possible after placing it.
Cancellation requests can only be accommodated when the order has not already entered fulfillment or been dispatched.
Once an order has shipped, it cannot be cancelled. After delivery, an eligible product may instead be returned according to the requirements of this Returns & Refund Policy.
Approved cancellation refunds will be returned to the original payment method.
12. Returns Lost in Transit
When sending merchandise back to Auxira, we recommend choosing a shipping method that provides tracking and proof of shipment.
For customer-arranged returns, Auxira cannot guarantee receipt of merchandise that is lost before reaching the designated return location.
Customers should:
- Keep their shipping receipt.
- Retain the return tracking number.
- Package products securely to prevent damage in transit.
- Follow the return instructions provided by our support team.
Please keep all shipping documentation until your return and any applicable refund have been fully completed.
Contact Information
Business Name: Auxira
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday) (GMT-05:00)
Order Cut-Off Time: 5:00 PM (GMT-05:00)
Time Zone: (GMT-05:00) Eastern Standard Time (New York)
Business Phone: +1 (659) 225-9375
Business Mail: support@auxira.store
Business Address: 290 E Merritt Ave, Tulare California 93274, United States