Returns & Refund Policy

EEffective Date: August 2026

At Auxira, we want you to love your purchase. If you're not completely satisfied, we're here to help with a simple and transparent return process.

30-Day Return Policy

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Include all original tags, packaging, and accessories.
  • Be returned in its original packaging.
  • Include proof of purchase or your order number.

Items that show signs of wear, damage, or misuse may not qualify for a refund

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Final sale or clearance items
  • Personalized or customized products
  • Items damaged due to misuse or normal wear and tear

How to Start a Return

To request a return, please contact our customer support team before sending your item back.

Email: support@auxira.store

Please include:

  • Your order number
  • The reason for your return
  • Photos of the item if it is damaged or incorrect

Our support team will provide you with return instructions.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective, damaged during shipping, or you received the wrong item.

To request an exchange, please email support@auxira.store with your order details and photos of the item.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item and packaging

We'll work quickly to resolve the issue with a replacement or refund.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent.
  • The item arrived damaged or defective.
  • The return is due to our error.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Late or Missing Refunds

If you haven't received your refund:

  1. Check your bank account again.
  2. Contact your credit card company, as processing may take several business days.
  3. Contact your bank.

If you've completed these steps and still haven't received your refund, please contact us at support@auxira.store.

Contact Us

If you have any questions about our Returns & Refund Policy, please contact us:

Auxira
Email: support@auxira.store
Address: 290 E Merritt Ave, Tulare, CA 93274, USA

We're committed to making your shopping experience with Auxira as smooth and enjoyable as possible.