FAQs
Welcome to the Auxira Help Center. Below you’ll find answers to common questions about our store, orders, payments, shipping, delivery, returns, and refunds.
General Questions
Q: What is Auxira?
A: Auxira is an online store dedicated to providing customers with a convenient, reliable, and straightforward shopping experience.
Q: How can I contact Auxira?
A: You can contact our customer support team by email at support@auxira.store . If your inquiry is about an existing order, please include your order number.
Q: What are your customer support hours?
A: Our customer support team is available Monday through Friday, from 9:00 AM to 5:00 PM (GMT-05:00).
Q: Where is Auxira located?
A: Our business address is 290 E Merritt Ave, Tulare California 93274, United States.
Q: Does Auxira have social media accounts?
A: Yes. You can follow Auxira on Instagram, Pinterest, and YouTube. Links to our official social media profiles are available on our website.
Q: How can I stay updated about Auxira?
A: You can visit our website and follow our official social media accounts for information about new products, store announcements, promotions, and other updates.
Orders and Payments
Q: Accepted Payment methods?
A: Auxira accepts the following payment methods:
- American Express (AMEX)
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Maestro
- Mastercard
- Shop Pay
- UnionPay
- Visa
Q: How do I place an order?
A: Browse our available products, select the item and applicable options you want, add it to your cart, and proceed to checkout. Follow the checkout instructions to provide your shipping and payment information and complete your purchase.
Q: How will I know if my order has been placed successfully?
A: After successfully completing checkout, an order confirmation will be sent to the email address you provided. If you do not see the confirmation, please check your spam or junk folder.
Q: Can I change my order after placing it?
A: Please contact support@auxira.store as soon as possible. We may be able to make certain changes before fulfillment begins, but changes cannot be guaranteed once your order is being processed.
Q: Can I cancel my order?
A: You can request a cancellation before your order enters fulfillment or is shipped. Once an order has been dispatched, it can no longer be cancelled and will instead be handled according to our Returns & Refund Policy.
Q: Is my payment information secure?
A: Payments are handled through the secure checkout and payment services available on our store. You should never send your complete credit or debit card information to Auxira by email.
Q: What should I do if I entered incorrect information on my order?
A: Contact our support team as soon as possible with your order details and the correct information. We will make reasonable efforts to update the information if your order has not progressed too far through fulfillment.
Shipping and Delivery
Q: How long does Auxira take to process an order?
A: Orders are normally processed within 1–3 business days, Monday through Friday, excluding public holidays.
Q: How long does delivery take?
A: After shipment, the estimated transit time is 4–7 business days. Including processing time, the estimated total delivery timeframe is 5–10 business days.
Q: How much does shipping cost?
A: Auxira charges a flat shipping fee of $5.00 USD per order. The applicable shipping charge will be displayed during checkout.
Q: Which shipping carrier does Auxira use?
A: Auxira ships customer orders through USPS (United States Postal Service).
Q: What is Auxira’s daily order cut-off time?
A: Our daily order cut-off time is 5:00 PM (GMT-05:00). Orders placed after the cut-off will generally begin processing on the following business day.
Q: How can I track my order?
A: Once your package has been shipped, available USPS tracking information will be sent to the email address associated with your order. Tracking information may take up to 48 hours to update after shipment.
Q: What should I do if my order is delayed?
A: First, check your USPS tracking information for the latest shipment status. If your package is significantly delayed, contact support@auxira.store with your order number and tracking information for assistance.
Returns and Refunds
Q: What is Auxira’s return period?
A: Eligible products can be returned within 20 business days of delivery, provided the merchandise meets the requirements stated in our Returns & Refund Policy.
Q: What condition must an item be in to qualify for a return?
A: The product should be unused, unworn, and in its original condition. Original packaging, tags, accessories, manuals, and other included materials should also be returned where applicable.
Q: How do I request a return?
A: Contact us at support@auxira.store with your name, order number, product information, and reason for the return. Our team will review your request and provide return instructions if it is eligible.
Q: Is there a restocking fee?
A: Yes. An applicable $0.15 restocking fee may be charged on eligible returns. The fee does not apply to verified damaged or defective products or when Auxira sends an incorrect item.
Q: How long does it take to process a refund?
A: Once an eligible returned item has been received, inspected, and approved, the refund is generally processed within 7 business days to the original payment method. Your financial institution may require additional time to post the refund.
Q: What should I do if I receive a damaged, defective, or incorrect item?
A: Contact support@auxira.store within 48 hours of delivery. Please provide your order number, a description of the issue, and clear photographs of the product and relevant packaging so our team can review your request.
Contact Information
Business Name: Auxira
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday) (GMT-05:00)
Order Cut-Off Time: 5:00 PM (GMT-05:00)
Time Zone: (GMT-05:00) Eastern Standard Time (New York)
Business Phone: +1 (659) 225-9375
Business Mail: support@auxira.store
Business Address: 290 E Merritt Ave, Tulare California 93274, United States